Shipping Policy
Order Cutoff, Handling & Transit Times
- Order cutoff time: 6:00 PM (Eastern Standard Time - New York)
- Order handling time: 1–3 business days (Monday to Friday)
- Transit time: 2–7 business days (Monday to Friday)
Total estimated delivery time is 3–10 business days.
Shipping Locations
We currently ship to Australia, United States, France, Belgium, Italy, Netherlands, Spain, Switzerland, United Kingdom, Ireland, and Romania.
Shipping Costs
Shipping is free for all orders within the countries listed above.
Track Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status at any time.
Shipping Carriers
Orders are shipped using reliable postal and courier services. The specific carrier may vary depending on your location and availability.
Split Shipments
If your order contains multiple items, they may be shipped separately to ensure faster delivery. Each shipment will have its own tracking information.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to external factors such as carrier issues, customs processing, or high demand periods.
Lost or Delayed Packages
If your order is lost or significantly delayed, please contact us at info@stridredge.com.
We will investigate the issue and, if confirmed, provide a replacement or full refund at no additional cost.
Incorrect Address
Please ensure your shipping address is correct at checkout. If an incorrect or incomplete address is provided, the carrier may be unable to deliver the package.
Returned Packages
Packages may be returned to us in the following situations:
- Incorrect or incomplete address provided
- Package refused by the recipient
- Package not collected within the carrier’s holding period
- Recipient not available at the delivery address
In such cases, we will contact you to arrange redelivery or discuss the next steps.
Need Help?
If you have any questions about shipping or delivery, please contact us at info@stridredge.com.